Wednesday 31st December 2025
MBA Communication Management and Global Job Opportunities
Communication in the Organization
Organizational communication is a process that enables managers to obtain information and exchange meaning with many people within the organization and people in related organizations outside that system. Types of organizational communication include: vertical communication in the organization, formal communication and informal communication. Vertical communication is from top to bottom with the goals of guiding, training, informing and communicating orders from superiors to subordinates, and vertical communication is from bottom to top for reporting, suggesting, making explanations and various requests. In bottom-up communication, whenever a subordinate finds that the superior reacts negatively to some information, he or she refrains from sending that type of information or adjusts it.
In top-down communication, when managers refuse to provide real and sufficient information to subordinates, subordinates lose their trust in them and cannot give correct and correct responses to their communication messages, and this causes tensions in the organization.
Formal communication in small formal groups includes omnidirectional, circular, and chain networks. In omnidirectional communication, all members can communicate freely with each other. In the circular network, the leader acts as the center and focal point of these communications, and in the chain network, there is a formal chain of command. The existence of each of these three networks depends on the group's goal.
As soon as individuals enter the organization, they establish relationships with each other for various reasons such as common interests and tastes, like-mindedness and empathy, affection and closeness, etc., and form an informal communication network. Informal communication in the organization sometimes develops so much that formal communication disappears in it. If informal communication conflicts with the organization's goals, it interferes with achieving these goals and creates tension in the organizational atmosphere.
Whenever the manager sees such relationships in line with organizational goals, he should take advantage of them, and whenever he sees them as opposing and inhibiting, he should try to stop such relationships in order to relieve tension.
Methods for Improving Communication
Among the characteristics that reduce the communication tensions between managers and employees and the communication tensions existing in the organizational environment are managers and employees being aware of issues such as the four areas of each person's personality, giving feedback, disclosing or self-disclosure, plain language, listening correctly, controlling emotions, and paying attention to non-verbal signals.
We should know that most of the misunderstandings that occur between managers and employees arise from not knowing the manager's personality and not understanding the manager's messages as a sender. The personality of each person is the interpretation and interpretation of others of his relatively stable behaviors. The manager's personality includes his behaviors and attitudes that are known to others, as well as the area that is unknown to others.
The personality of individuals, of which the manager is a part, is divided into four areas based on what is known or unknown to the manager himself or others:
The public area of behaviors and characteristics that are known to both the manager and others.
The private area of those behaviors and characteristics that are known to the manager but unknown to others.
The blind area of those behaviors and characteristics that are unknown to the manager and known to others.
The unknown area that remains unknown to both the manager and others.
In interpersonal communication, of which the relationship between managers and employees is a type, the greater and wider the public area, the less conflicts and misunderstandings will occur.
The development of the public area is carried out through two mechanisms: feedback and disclosure. In disclosure, managers are willing to share information about themselves with others. This reduces the private area, and feedback also causes management to identify those parts of their behavior and characteristics that they do not know, and their public area increases and their communication tensions with employees decrease. In communication between employees, implementing these two methods also reduces tensions and conflicts.
Obstacles to Effective Communication
There are obstacles to effective communication that management, by recognizing and being aware of them, can identify in the real world and act in the right way to create dynamics in communication and relieve tension.
Filtering: If information is filtered and manipulated by different people during the process, the likelihood that the information will be distorted at the end of the path for the final recipient is high.
Personal characteristics: We do not see reality because we interpret what we see from our perspective and call it reality.
Gender: Men and women need to communicate verbally for different reasons, and research has shown that men speak and hear language that is about organizational status and independence, and women speak and hear language that is about relationships and intimacy. Of course, this is relative, but it should be taken into account.
Emotions: The type of feeling the recipient of the message feels when receiving the message affects the interpretation he makes of the message content. Strong emotions such as sadness or excessive happiness impair the effective communication network. In these situations, the person cannot act rationally and reasonably, and his judgment is based on emotion and feelings. Spoken language has different meanings for different people. Age, level of education and cultural background are three specific variables that affect the words, meanings and concepts that we attribute to these words. If we knew what each of us has in terms of words, communication problems would be at their lowest.
Non-verbal communication: Most of the time, verbal communication is accompanied by non-verbal communication. If the communicating parties are in complete agreement with each other, they behave in a way that reinforces each other's behavior, but when non-verbal communication is not compatible with the messages, the recipient of the message becomes confused and does not know what the real message is.
Perception: Each person perceives events according to their own cultural, social and psychological context. An individual's perception of a phenomenon may differ from its true nature, on the other hand, each single phenomenon may be perceived in different ways by different people. Also, understanding and understanding a single phenomenon can be done in different ways and methods. An individual's perception is closely related to personal needs and is generally an individual and unique matter that represents all or part of a situation as the individual sees it. Social perception is influenced by factors such as group generalization, individual generalization, homogeneity, and expectations, and we must be careful not to let these factors influence our perception.
Interference and meaningless sentences in communication hinder the dynamics of relationships. Rumors are another factor that creates tension in the organization. A rumor is a message that spreads among people. But the facts do not confirm it. Rumors spread when people are eager for news but cannot receive it from a reliable source. Ways to reduce rumors in the organization include informing, holding face-to-face meetings and discussions, establishing a suggestion system in the organization, paying tangible attention to the job security of employees, combining the formal and informal organization, neutralizing rumors and moral training.
Language can also become an obstacle to communication. The manager must structure the message in such a way that it is clear and unambiguous. Also, words must be carefully chosen and the language should be understandable to the recipient. Listening can improve communication and reduce tensions. Listening is not hearing. Listening means actively seeking meaning and purpose, while hearing is a passive action. Whenever a manager listens to someone, his brain is also analyzing and using energy. If we are confused and emotional about an issue, we cannot receive and send messages correctly. The best way is to reflect a little if we are emotional and wait until we return to normal.
Top Universities in the World for Studying Communication Management
1. University of Amsterdam
Location: Amsterdam, Netherlands
Overall World Rank: 61
Tuition Fee: 2,060 Euros (EUR)
2. University of Southern California
Location: Los Angeles, United States
World Rank: 121
Tuition Fee: 58,195 USD
3. University of Texas at Austin
Location: Austin, United States
World Rank: 71
Tuition Fee: Local Tuition: 10,824 USD, Domestic Tuition: 38,326 USD
Wednesday 31st December 2025
Wednesday 31st December 2025
Wednesday 31st December 2025
Install Avicenna App